In the Business Since 2008
Making the Template
Our standard operating procedure is to set template appointments between 9 a.m.-11 a.m. or 1 p.m.-3 p.m. Our office will send a reminder text to the contact number provided a day or two before the appointment. The template maker will text with a more precise arrival time on the day of the meeting.
The template is perhaps the most crucial step in the process. It is important that someone with intimate knowledge of the project be present for the template. The countertop area must be free of debris, tools, food, appliances, etcetera.
A “detail sheet” is created during the template process. The information noted on the “detail sheet” at the template appointment, along with the physical template, is what we use to guide the fabrication. The responsible onsite person is asked to initial and sign the “detail sheet” at the template appointment. The onsite person is left with a yellow carbon copy of the detail sheet, including the install date.
During the quoting process, there may be many quote revisions with different materials, different edges, etc. There may be emails or text messages about some aspect of the job months earlier. Design questions or options may also be determined during the template appointment. All that information must be discussed with the template maker and transferred to the “detail sheet” during the template appointment. That is why it is so important that a knowledgeable and responsible person is present at the time of the template to ensure that all pertinent information is included and correct.
If it is not on the detail sheet, it will not happen.
This bid is based on measurements and drawings provided and the interpretation of DCD staff. Actual square footage and scope of work will be verified after the template. Any significant discrepancy between the bid estimates and the actual template will be brought to the attention of the showroom/contractor. Any changes that affect billing will generate a change order, which must be approved before the job can proceed.
A standard-size kitchen will typically take 2 hours to template. The template maker will take photos to memorialize the condition of the site at the time of the template and the completed template. We do this to protect all involved from erroneous damage claims or claims that a countertop was not fabricated according to the template.